Last updated: October 10, 2026
This policy is designed to protect both our customers and our business. Please read it carefully before purchasing.
1. Deadline for requesting a return
You have 14 calendar days from the delivery date to request a return. After 14 days, we do not accept any returns.
2. Conditions for accepting a return
For a return to be accepted: (a) the product must NEVER have been used, washed, or damaged; (b) it must be in its original packaging, with all accessories, manuals, and parts; (c) you must have the order number. Any product that does not meet these conditions will be refused, and we will send it back to you at your expense.
3. Return shipping fees
Unless WE sent the wrong item or the item arrived damaged, YOU are responsible for the return shipping fees. We recommend using a tracked method; we are not responsible for lost return packages.
4. Restocking fee
For returns made because you changed your mind (not due to our fault), a 15% restocking fee will be deducted from the refund.
5. Damaged or missing items
If your item arrives damaged or has a missing part, contact us at contact@nexerasupplyco.com within 48 hours of delivery, with clear photos of the damage. Without photos, we cannot process the claim.
6. Refund process
After we receive and inspect the returned item (3–5 business days), the refund will be issued to the same payment method you used, within 7–10 business days. We will send you a confirmation email.
7. Cases we do not refund
We do not refund: items used or damaged by the customer, items without original packaging, claims after 14 days, claims without proof (photos/order number).
8. Protection against abuse
Accounts of customers who make repeated false claims, abuse the return policy, or open fraudulent disputes will be permanently suspended, and we reserve the right to take legal action. We document all claims with photos.